These Terms & Conditions govern the use of CareCrust services by Parents/Guardians and Babysitters. By registering or booking through CareCrust, you agree to the terms below.
A. Terms for Parents / Guardians
1. Service Overview
- CareCrust connects parents with verified babysitters for child care services.
- Babysitters are responsible only for child-related care.
- Household chores, cooking, cleaning, or personal errands are not included.
2. Booking & Availability
- All bookings must be made through CareCrust’s approved channels.
- Babysitter availability depends on time, location, and service type.
- CareCrust may assign a replacement babysitter if needed.
3. Minimum Booking & Duration
- A minimum booking duration applies as mentioned during booking.
- Any extension beyond the booked time will be charged at the same hourly rate.
4. Camera Recording & Monitoring
- For safety and quality assurance, camera monitoring may be enabled at the service location.
- Recordings are used only for:
- Safety verification
- Training purposes
- Dispute resolution
- Recordings will never be shared publicly.
5. Child Information Responsibility
Parents must provide accurate information regarding:
- Child’s age and routine
- Medical conditions, allergies, or special needs
- Emergency contact details
CareCrust is not responsible for issues caused by missing or incorrect information.
6. Parent Presence & Environment
- Parents must ensure a safe and hygienic environment for the babysitter.
- Any unsafe or inappropriate environment may result in service cancellation.
7. Payments & Fees
- Pricing is transparent and shared before booking.
- No hidden charges or commissions beyond the agreed amount.
8. Cancellation & Refunds
- Cancellations must be informed in advance.
- Refunds or rescheduling depend on cancellation timing and policy.
9. Liability Disclaimer
- CareCrust conducts verification and training, but is not liable for:
- Unforeseen accidents
- Medical emergencies
- Events beyond reasonable control
B. Terms for Babysitters
1. Registration & Verification
- Babysitters must provide:
- Valid ID proof
- Address proof
- Background verification details
- Submission of false information will lead to immediate removal.
2. Training & Conduct
- Babysitters must complete basic training provided by CareCrust.
- Professional behavior, punctuality, and respectful communication are mandatory.
3. Scope of Work
Babysitters are responsible only for:
- Child supervision
- Feeding, playtime, hygiene, and sleep routines
- Screen-free, age-appropriate engagement
Babysitters are not required to perform:
- House cleaning
- Cooking for adults
- Any non-child-related work
4. Working Hours & Breaks
- Work hours will be clearly communicated before assignment.
- Babysitters are allowed reasonable leisure time during rest or nap periods of the child.
5. Camera Recording & Training Use
- Babysitters acknowledge that camera recording may be active.
- Footage may be reviewed only for safety, training, or quality purposes.
- Privacy will be respected at all times.
6. Payments
- Payments are processed transparently as per agreed rates.
- No deductions other than platform policies (if applicable).
7. Safety & Emergency Protocol
- Babysitters must immediately inform parents and CareCrust in case of:
- Child illness
- Injury
- Emergency situations
8. Code of Ethics
Babysitters must:
- Treat children with care, patience, and respect
- Avoid harsh behavior, negligence, or inappropriate conduct
- Maintain confidentiality of family information
Violation of ethics will lead to immediate termination.
C. General Terms (Applicable to Both)
1. Confidentiality
- All personal, family, and child information must remain confidential.
2. Termination of Service
- CareCrust reserves the right to suspend or terminate access for violations of these terms.
3. Policy Updates
- Terms may be updated periodically. Continued use indicates acceptance of updates.
4. Jurisdiction
- All services are governed by the laws of India.